SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of viblogostore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very beautiful, at first I found it kind of big for my wrist, but I got used to it, it has great quality
Very beautiful watch, excellent size for men and women. I gave it to my girlfriend and she loved it. Very beautiful screen, very bright, great battery life. I recommend the purchase!
Is already the second I buy... Very good, I recommend.
I loved it very much and Super Complete works very well recommend super first purchase on AliExpress I intend to buy more I will go using any thing if to update I update saying more about smartwatch, but I already know the brand I have an earburds GT5 to 3 years never problem
Very good. Within all the expectations that expected for the product
I received before the deadline, I followed everything by the tracking code, arrived without defects, very functional and practical.
Very high quality product, very well built, comfortable and very elegant. Screen with great quality and very accurate to the touch. I recommend it.
Excellent cost benefit! Arrived very fast. The watch is very beautiful, but I still couldn't do tests because I bought it as a gift. But as soon as possible, I will post a second evaluation of the product.
AMOLED Screen is great and touch is very responsive (to bad its around 30-40Hz). Build quality is excellent and strap is high quality silicone. BATTERY LIFE is over 7 DAYS without any workouts and with 30 notifications per day. But WITH AOD only 2 DAYS. Shipping time is about 2 weeks to Sri Lanka.
I loved the product, it's too beautiful, the details are show.
Great watch, very good screen, good workmanship, very comfortable bracelet, I am wearing a month and I have not had any problems, I recommend.
I arrived faster than the application said, arrived in 17 days to Lima Peru, everything in perfect condition, the screen is very good, the watch is very elegant, sincerely one of the best models I 've seen.
Very beautiful apparently, impressive quality, hope it lasts
Excellent, arrived early. It remains to be proven but we will have to wait until Christmas.
This is my third Haylou smart watch and they get better and better. I am very happy with my purchase. Thanks.
I think it is a complete watch, I need to use it more in detail but good product and more if you hold it for sale
Very good smartwatch. Can buy without fear. I 've been using it for a week and it just surprises me. If using all functions, the battery lasts a maximum of 3 days. In addition, the material is excellent and the watch is beautiful. Unfortunately I was taxed in 110,00.
💯% Reliable, as the description, arrived a week earlier
The product is very good and has an excellent finish.
Very beautiful watch, beautiful AMOLED screen, I love it. Very top brand own app!
The order arrived on time. It's beautiful! Great cost benefit. Arrived without any defect. He's pretty tough.
The seller sent super fast, I really liked the watch, I bought it as a gift for my wife and she loved it.
Very beautiful smartwatch, precise in measurements and very elegant, it only took time to arrive because of consignment, other than that note 10
In super fast Io, great quality watch. Satisfied.